Advantages and Disadvantages of On-Call Messaging Services

Oncall messaging services

On-call messaging services provide you with the means to communicate with your customers or employees, irrespective of where they are. By providing this service to your customers and employees, you can refocus your on-call personnel to focus on your core business, while also improving response time. A quality answering service is also able to meet your specific requirements. You can easily find one that suits your requirements. Read on to find out more about the advantages and disadvantages of on-call messaging services.

Charges for on-call messaging services

The main charge for an answering service is for the time a client spends in voicemail. However, many providers include pre-announcements as part of the service for free. However, there are some exceptions to this rule. Other on-call messaging services charge a connection fee even if the call does not connect. To avoid this, make sure that you understand what these charges will include. Depending on the service level, these charges may come in different forms.

Some companies charge per message, while others charge a flat monthly fee. In most cases, a monthly fee is around $39, with up to 200 minutes available. You’ll then have a credit of $200, which you can use to make calls. Each message you send will cost between $1.00 and $.50. Ultimately, the fee will depend on the type of service and the provider. Listed below are some common on-call messaging services, along with their charges.

HIPPA compliance

The HIPAA privacy law was first enacted in 1996 to protect the private health information of patients. Since then, it has forced organizations to adopt more secure security methods and increase their compliance requirements. HIPAA regulations have also created many technical challenges for the industry. They require more secure transmission and storage of patient information. To help ensure patient privacy, healthcare organizations should employ HIPPA compliance in on-call messaging services.

Implementing HIPPA-compliant texting services can increase patient accountability. A Tucson health care provider, El Rio Community Health Centers, has seventeen clinic locations and has implemented a HIPPA-compliant texting solution to improve response times, patient follow-up, and evaluation of concerns. It has increased message accountability by 22 percent. In addition to that, implementing HIPPA-compliant texting solutions in call centers reduced staff workload by as much as 40 percent.

Multilingual capabilities

Whether your customers are French, Spanish, or German, multilingual on-call messaging services can be invaluable to your business. These services can enable your sales and customer support teams to serve a wider customer base and improve their productivity. Moreover, multilingual services can help you stay ADA-compliant and attract more customers. And, if your customer service agents speak multiple languages, they will be able to answer all of their customers’ queries in the native tongue.

The United States is a multicultural country, and there is a plethora of languages spoken within our society. Approximately 80 percent of immigrants speak languages other than English at home. Another 21 percent of U.S. residents aged five and older do not speak English well enough to conduct business over the phone. When you’re unable to communicate in their language, it can be a hassle for both the agent and the customer.


The cost of on-call messaging services depends on the number of minutes that you need to pay for. Some services charge by the minute, while others round up to the nearest dollar. For example, healthcare facilities only need to collect basic information from a caller after a patient’s appointment is scheduled, and this may only take three to four minutes. In such cases, a 45-second call will cost less than $0.65 per minute, while a three-minute call will cost up to $3.00.

You can expect to pay about $430 to $680 per month, but the amount will rise as you add more services to your plan. The monthly fees vary by company, so compare plans carefully to find the best one for your business. The cost of on-call messaging services will vary greatly, but you can expect to pay between $85 and $190 per month, depending on the plan you choose. You may also pay for additional services, such as bilingual staff.

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